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FREELANCE ASSISTANT WITH GERMAN C1
CUSTOMER SERVICE, ADMINISTRATION & CONTENT
- 50% · 100% Remote from Albania
We are seeking a reliable and self-motivated individual for long-term support with a Swiss company in the education and professional development sector.
This role combines customer communication, administration, and content creation.
Collaboration: Freelance / self-employed
Scope: approximately 50%
Work location: fully remote from Albania
Start: by agreement
YOUR TASKS
Customer communication
- Respond professionally to customer inquiries via email
- Proactively follow up with prospects and open inquiries
- Send contracts and documents
- Answer questions about offers and procedures
- Reliably track and follow up on open cases
Since some topics are personal and sensitive, an empathetic, respectful, and professional approach to customers is especially important.
Administration
- Create and send invoices, contracts, and documents
- Manage organizational tasks
- Conduct research
- Keep track of outstanding tasks
Content & Design
- Create social media graphics
- Design and customize Canva templates
- Prepare presentations and informational materials
- Prepare and manage newsletters
- Visually enhance images and existing content
Texts and content are usually provided. It is important that you can deliver clean and professional-looking results from them.
WHAT YOU SHOULD BRING
German at least C1
Excellent German skills in speaking and writing are required, especially for professional customer communication.
Please include any language certificates, diplomas, or other suitable proof with your application. If you do not have an official certificate, professional or academic evidence is also acceptable.
Additional requirements
- Good English skills
- Strong Canva skills
- Confident use of AI tools such as ChatGPT or Claude
- Independent and organized working style
- Reliability and initiative
- Comfortable handling customers and sensitive topics
Experience with the following is an advantage:
- Graphic design
- Photoshop / Illustrator
- Video editing
- Social media
- Copywriting
- Newsletter marketing
COLLABORATION
This is a long-term freelance collaboration, not a permanent employment.
The expected workload is about 50% of a full-time position. The work is fully remote from Albania.
APPLICATION
Please send us:
- Your resume or LinkedIn profile
- Examples of your graphic work / portfolio
- Your desired hourly or monthly rate
- Your current availability
- Proof of your German language skills
Please also briefly answer:
- What experience do you have in customer contact?
- How do you proceed if a prospect stops responding?
- What experience do you have with Canva?
- Which AI tools do you use regularly?
- Do you have experience with newsletters, contracts, or invoices?