Përshkrimi i pozicionit
Join our new team of game-changers in Durres!
We’re currently looking for Customer Service Agents in Italian & English.
- Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)
- Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
- Maintain basic knowledge of client products and/or services
- Prepare complete and accurate work including appropriately notating accounts as required
- Participate in activities designed to improve customer satisfaction and business performance
- Offer additional products and/or services
- Track, document and retrieve information in call tracking database
- Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff
- High school diploma
- Courteous with strong customer service orientation
- Strong computer navigation skills and PC Knowledge
- Ability to effectively communicate, both written and verbally
- Dependable with strong attention to detail
- Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
- Tolerance for repetitive work in a fast-paced, high production work environment
- Ability to work as a team member, as well as independently
- Demonstrate patience in all customer contact situations, including maintaining a pleasant and professional tone and manner
- Ability to rotate shifts, as needed
- Based on location and/or program, additional experience/skills may be required
Shënime:
What we offer:
- Net salary up to 450 ALL/hour
- Performance Bonus Monthly
- Paid training
- Opportunities for professional growth
- Events, parties, and activities that bring energy and team spirit
- Access to platforms like LinkedIn Learning
Apply now and become part of the team that is transforming customer experience worldwide!
Job requirements may vary by country and will not contravene any local laws.
Email: [email protected]
Tel/WhatsApp: +355 694033363 / +355 696045125